Finalsite Ransomware Incident
Communications Hub

If you need help with product support, please contact the Finalsite Support Team.

For media related questions or assistance with parent communications, 
contact Director of Communications Morgan Delack at morgan.delack@finalsite.com.

The Finalsite security team monitors our network systems 24 hours a day, seven days a week. On Tuesday, January 4, 2022, our team identified the presence of ransomware on certain systems in our environment. We immediately took steps to secure our systems and to contain the activity. We quickly launched an investigation into the event with the assistance of third-party forensic specialists, and began proactively taking certain systems offline.

It is important to note that the ransomware is not what took our school websites offline. Our team of engineers did that proactively in order to protect client data. The team then began rebuilding websites in a new, secure environment. In the ensuing time since the attack, our security, infrastructure, and engineering teams have worked around the clock to restore connectivity and bring our network back to full performance. We have been consulting with third-party specialists all along the way and brought systems back slowly and carefully to ensure the environment was safe and stable. Documentation that has been shared with our clients is below.